This Privacy Policy outlines the procedures employed by ebazaar.pk (referred to as the “Site,” “we,” “us,” or “our”) when it comes to collecting, utilizing, and revealing your personal information. These actions take place when you visit, use our services, or make purchases through ebazaar.pk(referred to as the “Site”) or communicate with us in any manner (collectively referred to as the “Services”). In this Privacy Policy, “you” and “your” refer to you as a user of the Services, whether you are a customer, website visitor, or any other individual whose information is collected under this Privacy Policy.
Please read this Privacy Policy carefully. By accessing and using any of the Services, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy. If you disagree with this Privacy Policy, please refrain from using or accessing any of the Services.
Changes to This Privacy Policy
We may revise this Privacy Policy periodically to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the updated Privacy Policy on the Site, update the “Last updated” date, and take any other actions required by applicable law.
How We Gather and Utilize Your Personal Information
To provide the Services, we collect and have gathered personal information about you from various sources over the past 12 months, as explained below. The information we collect and use varies depending on how you interact with us.
In addition to the specific purposes detailed below, we may employ the information we gather about you to communicate with you, deliver the Services, adhere to applicable legal obligations, enforce applicable terms of service, and safeguard or defend the Services, our rights, and the rights of our users or others.
Types of Personal Information We Collect
The kinds of personal information we acquire about you depend on how you engage with our Site and use our Services. When we mention “personal information,” we mean information that can identify, relate to, describe, or be linked to you. The subsequent sections outline the categories and specific types of personal information we collect.
Information You Directly Provide
Information you provide directly to us via our Services may include:
- Basic contact information such as your name, address, phone number, and email.
- Order information including your name, billing address, shipping address, payment confirmation, email address, and phone number.
- Account details including your username, password, and security questions.
- Shopping-related information such as the items you view, add to your cart, or include in your wishlist.
- Customer support information including information you include in communications with us, such as when sending a message through the Services.
Certain features of the Services may necessitate you providing specific information about yourself directly. You may choose not to provide this information, but doing so may prevent you from using or accessing these features.
Information Collected through Cookies
We also automatically collect specific details about your interactions with the Services (“Usage Data”). To accomplish this, we may employ cookies, pixels, and similar technologies (“Cookies”). Usage Data might encompass information about how you access and use our Site and your account, including device details, browser information, network connection information, your IP address, and other information regarding your interaction with the Services.
Information Obtained from Third Parties
Lastly, we may obtain information about you from third parties, including vendors and service providers who collect information on our behalf. These may include:
- Companies that support our Site and Services.
- When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we or our third-party collaborators may automatically collect specific information using online tracking technologies like pixels, web beacons, software developer kits, third-party libraries, and cookies.
Any information we acquire from third parties will be treated in accordance with this Privacy Policy. We are not accountable for the accuracy of information provided to us by third parties, nor are we responsible for the policies or practices of third parties. For more details, please consult the section below titled “Third Party Websites and Links.”
How We Employ Your Personal Information
We utilize your personal information for various purposes, including:
Providing Products and Services: We use your personal information to deliver the Services, perform our contractual obligations, process your payments, fulfill orders, send account-related notifications, arrange for shipping, facilitate returns and exchanges, and manage your account.
Marketing and Advertising: Your personal information may be used for marketing and promotional purposes, such as sending marketing, advertising, and promotional communications via email, text message, or postal mail, and displaying advertisements for products or services. This may involve adjusting the Services and advertising on our Site and other websites to better align with your interests.
Security and Fraud Prevention: Your personal information helps us identify, investigate, or respond to potential fraudulent, illegal, or malicious activities. If you choose to use the Services and create an account, you are responsible for safeguarding your account credentials. We strongly advise against sharing your username, password, or other access details with others. If you believe your account has been compromised, please contact us immediately.
Communication with You: We utilize your personal information to offer customer support and enhance our Services. This serves our legitimate interests in responding to you, delivering efficient services, and maintaining our business relationship with you.
Cookies
Similar to many websites, we employ Cookies to enhance and power our Site and Services. This includes remembering your preferences and actions, conducting analytics, and obtaining a better understanding of how users interact with the Services. This is done in our legitimate interest to manage, improve, and optimize the Services. We may also permit third parties and service providers to utilize Cookies on our Site to enhance the services, products, and advertising on our Site and other websites.
Most web browsers automatically accept Cookies by default, but you can opt to configure your browser to remove or reject Cookies via your browser settings. Keep in mind that disabling or blocking Cookies may negatively affect your user experience, and specific features and general functionality of the Services may no longer work correctly or may become unavailable. Additionally, blocking Cookies may not completely restrict how we share information with third parties, such as our advertising partners.
How We Share Personal Information
Under specific conditions, we may disclose your personal information to third parties for legitimate purposes in accordance with this Privacy Policy. These conditions may include:
With Vendors or Other Third Parties: We share personal information with vendors and third parties who provide services on our behalf, such as IT management, payment processing, data analytics, customer support, cloud storage, and fulfillment and shipping.
With Business and Marketing Partners: We may share your information with business and marketing partners to deliver services and advertise to you. Our business and marketing partners will use your information according to their own privacy policies.
With Your Consent: We may share certain information with third parties if you specifically direct or request us to do so. This may include sharing information to fulfill product shipments or through your use of social media widgets or login integrations with your consent.
Within Our Corporate Group: We may share information with our affiliates or other entities within our corporate group as part of our legitimate interest in operating a successful business.
In Connection with Business Transactions: We may disclose information in the context of business transactions such as mergers or bankruptcy proceedings. We may also share information to fulfill legal obligations, respond to subpoenas, search warrants, or similar requests, enforce terms of service, and safeguard or defend the Services, our rights, and the rights of our users or others.
In the past 12 months, we have shared the following categories of personal information and sensitive personal information (indicated by *) about users for the purposes outlined in “How we Collect and Use your Personal Information” and “How we Disclose Personal Information”:
Category:
Identifiers such as basic contact details and certain order and account information. Commercial information such as order information, shopping information, and customer support information. Internet or other similar network activity, such as Usage Data. Categories of Recipients:
Vendors and third parties who perform services on our behalf (e.g., Internet service providers, payment processors, fulfillment partners, customer support partners, and data analytics providers). Business and marketing partners. Affiliates. We do not utilize or disclose sensitive personal information to deduce characteristics about you.
In the preceding 12 months, we have “sold” and “shared” (as these terms are defined in applicable law) personal information for the purpose of participating in advertising and marketing activities, as described below.
Category of Personal Information
Identifiers such as basic contact details and certain order and account information. Commercial information such as records of products or services purchased and shopping information. Internet or other similar network activity, such as Usage Data. Categories of Recipients
Business and marketing partners.
User-Generated Content
The Services may enable you to post product reviews and other user-generated content. If you choose to submit user-generated content to any public area of the Services, this content will be public and accessible to anyone.
We do not have control over who will access the information you choose to make available to others, and we cannot guarantee that parties with access to such information will respect your privacy or keep it secure. We are not responsible for the privacy or security of any information that you make publicly available, nor for the accuracy, use, or misuse of any information that you disclose or receive from third parties.
Third-Party Websites and Links
Our Site may include links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies, as well as other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms, may also be viewable by other users of the Services and/or users of those third-party platforms, without limitation as to its use by us or by a third party. Our inclusion of such links does not imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.
Children’s Data
The Services are not intended for use by children, and we do not knowingly collect any personal information about children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details provided below to request that it be deleted.
As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell” (as those terms are defined in applicable law) personal information of individuals under 16 years of age.
Security and Retention of Your Information
Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee “perfect security.” In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.
How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide the Services, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.
Your Rights and Choices
Depending on your place of residence, you may have some or all of the rights listed below concerning your personal information. However, these rights are not absolute and may apply only in specific situations. In certain cases, we may decline your request as allowed by law.
Right to Access/Know: You may have the right to request access to the personal information we hold about you, including details about how we use and share your information.
Right to Delete: You may have the right to request that we delete personal information we maintain about you.
Right to Correct: You may have the right to request that we correct inaccurate personal information we maintain about you.
Right of Portability: You may have the right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, under certain circumstances and with certain exceptions.
Right to Opt Out of Sale or Sharing or Targeted Advertising: You may have the right to instruct us not to “sell” or “share” your personal information or to opt out of the processing of your personal information for purposes considered “targeted advertising,” as defined in applicable privacy laws. Please note that if you visit our Site with the Global Privacy Control opt-out preference signal enabled, depending on your location, we will automatically interpret this as a request to opt out of the “sale” or “sharing” of information for the device and browser you use to visit the Site.
Right to Limit and/or Opt Out of Use and Disclosure of Sensitive Personal Information: You may have the right to direct us to limit our use and/or disclosure of sensitive personal information to only what is necessary to perform the Services or provide the goods reasonably expected by an average individual.
Restriction of Processing: You may have the right to ask us to stop or restrict our processing of personal information.
Withdrawal of Consent: If we rely on your consent to process your personal information, you may have the right to withdraw this consent.
Appeal: If we decline to process your request, you may have the right to appeal our decision by replying directly to our denial.
Managing Communication Preferences: We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders you have made.
You may exercise any of these rights where indicated on our Site or by contacting us using the contact details provided below.
We will not discriminate against you for exercising any of these rights. To fulfill your request, we may need to collect information from you to verify your identity, such as your email address or account information, before providing a substantive response to the request. In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof that you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required by applicable law.
Complaints
If you have complaints about how we process your personal information, please contact us using the contact details provided below. If you are not satisfied with our response to your complaint, depending on your place of residence, you may have the right to appeal our decision by contacting us using the contact details set out below or by lodging your complaint with your local data protection authority.
Contact
If you have any questions about our privacy practices or this Privacy Policy or wish to exercise any of the rights available to you, please email us at helpdesk@ebazaar.pk or contact us at: 03363330886